City of Bellevue Password Reset Instructions
Self-Service Password Reset Steps for City of Bellevue Account
Self-Service Password Reset (SSPR) allows users to change or reset their password without needing administrator or IT help desk assistance. When a user’s account is locked or they forget their password, they can follow prompts to unblock themselves and regain access1. It’s a handy feature that empowers users to manage their passwords efficiently!
Step 1:
Navigate to the Self-Service Password Reset (SSPR) site via Microsoft Online Password Reset.
Step 2:
In the box under “Email or Username” enter your YourEmail@bellevuewa.gov
Step 3:
Enter the characters in the picture and click Next.”
NOTE: Characters may be difficult to read. You can request a new code by clicking the refresh icon. There is no limit on the number of attempts allowed.
Step 4:
Please choose the verification step of your choice. Please note, some of these steps may not be available to you if you have not registered them through the My Sign-Ins | Security Info | Microsoft.com portal.
For example, if you have Microsoft Authenticator connected, you can get back into your account with the app. Open the Microsoft Authenticator application on your phone, enter the code displayed
Step 5:
After you have chosen and completed an alternative verification step, you will be greeted with the screen to choose a new password.
Please note, password requirements are 12 or more characters, the password must contain the combination of three out of four items: upper case letter, lower case letter, symbol (!@#$%^&*) or a number. The password cannot be your previous 9 passwords and cannot contain any parts of your name.
Enter your new password and enter it again to confirm it, then hit Finish. Your new password will stay valid for the duration of 1-year.
Step 6:
Congrats! You have successfully reset your password.
If you require further assistance, contact IT Support:
Support Portal: https://itsupport.bellevuewa.gov
Email: itsupport@bellevuewa.gov
Phone: 425-452-2886